Refunds and Cancellation

Last updated 22 September 2026

What you are buying

A Mayah subscription is $29 USD per month or $299 USD per year, billed in advance to the card you provide. Those prices are exclusive of tax — 10% GST is added for customers in Australia, and customers outside Australia are charged the listed price with nothing added. Any refund is of the amount you were actually charged, GST included.

Every new account starts with a 7-day free trial. No card is required to start the trial, so you can evaluate Mayah fully before any money changes hands.

Cancelling

You can cancel at any time from Settings → Billing. There is no cancellation fee and no minimum term.

When you cancel, your subscription stays active until the end of the period you have already paid for, and then stops renewing. We do not pro-rata or refund the unused part of a period that is already underway.

Refunds

If you are unhappy with your first paid period, email us within 14 days of that first charge and we will refund it in full. You do not need to justify the request. This is a goodwill policy that sits on top of your legal rights, not instead of them.

Beyond that window we consider refunds case by case — in particular where the service was unavailable, or where a renewal caught you by surprise after a long period of not using Mayah. Ask; we would rather refund you than argue.

Your rights under Australian Consumer Law

Nothing on this page limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, and the refund policy above is in addition to them, not instead of them. Section 10 of our Terms of Service sets out how those rights apply.

How to request a refund

Email hello@mayah.app from the address on your account. Approved refunds are returned to the original payment method and typically appear within five to ten business days, depending on your bank.